View frequently asked questionsĬertain driving offences incur demerit points.

SCAM ALERTS: Refund email and Vehicle licence (rego) renewal phishing emailsĬONTACT CENTRE PHONE LINES: Our Contact Centre phone lines are currently unavailable. We apologise for any inconvenience.ĮASTER WEEKEND – PLAN AHEAD: Heading away for the long weekend? Check our holiday journeys tool (external link) ONLINE SERVICES: We currently have an issue with receiving some payments and are working to resolve this issue as quickly as possible. We apologise for any inconvenience caused.ĬOVID-19 SERVICES UPDATE: Information on Waka Kotahi services, extensions and more We are working to resolve the services as soon as possible. ONLINE SERVICES: We are currently experiencing issues with all our online services at the moment. ROAD USER CHARGES (RUC) DISCOUNT: Find out more about the temporary RUC reduction scheme REGO AND RUC LABEL ERROR: There was a postage error with labels purchased on the 15 August 2022. We are working with the payment provider to resolve this as soon as we can. ONLINE TRANSACTIONS: We are experiencing issues with credit and debit card transactions on our website. View our traffic map for road closures and delays (external link)ĬONTACT CENTRE WAIT TIMES: Our Contact Centre is currently experiencing significant wait times.

We’ll provide updates on our Journey Planner website as information becomes available. TRAFFIC UPDATES: Several roads have been impacted by recent weather events. SCAM ALERTS: Report a phishing scam or learn about the latest phishing emails

Why do emails disappear after 1 month